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Essentials of Organizational Behavior, 11e (Robbins/Judge) Chapter 1 Introduction to Organizational Behavior

1) Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula. Diff: 1Page Ref: 1

Quest. Category: Concept/Definitional
LO: 1

2) Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships are associated with lower stress at work and lower turnover. Finally, companies with reputations as good places to work have been found to generate superior financial performance. Expanding a company's consulting needs is not a positive reason to teach organizational behavior. Diff: 2Page Ref: 1-2

Objective: Interpersonal Skills
Quest. Category: Concept/Definitional
LO: 1
3) ________ is the study of the impact that individuals, groups, and structure have on behavior within organizations. A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: E) Organizational behavior is the field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness. Diff: 1Page Ref: 2

Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1

4) Which of the following is not a topic or concern related to OB? A) turnover
B) leader behavior
C) productivity
D) management
E) family behavior
Answer: E
Explanation: E) OB is concerned specifically with employment-related situations such as jobs, work, absenteeism, employment turnover, productivity, human performance, and management. OB includes the core topics of motivation, leader behavior and power, interpersonal communication, group structure and processes, personality, emotions, values, attitude development, perception, change processes, conflict and negotiation, and work design. Diff: 1Page Ref: 2

Objective: Organizational Behavior
Quest. Category: Concept/Definitional
LO: 1
5) Which of the following problems would an OB study be least likely to focus on? A) an increase in absenteeism at a certain company
B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition
D) an increase in theft by employees at a retail store
E) excessive turnover among volunteer workers at a non-profit organization Answer: C
Explanation: C) OB is concerned specifically with employment-related situations such as jobs, work, absenteeism, employment turnover, productivity, human performance, and management. A study of foreign competition would not be part of an OB research project. Diff: 2Page Ref: 2

AACSB: Analytic Skills
Objective: Organizational Behavior
Quest. Category: Application
LO: 1...
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