10 Concepts

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Jaquetta Epperson
Conflict Resolution
10 Concepts in Chapters 2, 3, & 4
Conflict Frames: A frame is a cognitive structure based on previous experience, which guides our interpretation of an interaction or event. Frames helps the parties understand and interpret what the conflict is about, what is going on; and what should be done about it. Six dimensions of conflict frames have been identified. (Instrumentality, Other Assessment, Affect, Face, Affiliation and Distributiveness) These six dimensions give different ways that the parties may interpret conflict. Framing issues are issues that come along with conflict framing. The interaction between parties influence how conflict is framed. At any given time, as conflict escalates frames may shift. Umbrellas, issue expansion, negative inquiry, fogging and fractionation are several moves that may influence framing of conflict issues. Attribution Process: People interpret behavior in its terms of its causes. Attribution Process is the perceptual process of deciding whether an observed behavior or event is caused by internal or external factors. The others behavior is attributed to one of two categories: (1)dispositional factors; internal sources-ability, mood, effort and knowledge (2) situational factors; external sources-task difficulty, interference, luck. People often attribute other’s behavior to dispositional factors and their own to situational factors which is known as Fundamental Attribution Error. Interdependence is a central feature of our definition of conflict. Interdependence is a relationship in which each member is mutually dependent on the others. In an interdependent relationship, participants may be emotionally, economically, ecologically and/or morally reliant on and responsible to each other. There are three basic types of interdependence, promotive, contrient. Conflict Competence is the ability to manage conflict positively and functionally. Can Conflict Competence be...
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