CHAPTER 1 INTRO OB

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MGT321
ORGANIZATIONAL BEHAVIOR
CHAPTER 1
INTRODUCTION TO
ORGANIZATIONAL BEHAVIOR
DGKU ALMAHIRAH BINTI AWANG KEE

Chapter Learning Objectives
• After studying this chapter you should be able to:
– Define organizational behavior (OB).
– Identify the key elements of Organizational
behavior(OB).
– Show the value to OB of systematic study.
– Identify the major behavioral science disciplines that
contribute to OB.
– Demonstrate why few absolutes apply to OB.
– Identify the challenges and opportunities managers
have in applying OB concepts.
1-2

What is ORGANIZATION?
3

• A consciously
coordinated social unit,
composed of two or
more people that
functions on a relatively
continuous basis to
achieve a common goal
or set of goals.

Organizational Behavior
A field of study that
investigates the impact that
individuals, groups, and
structure have on behavior
within organizations, for the
purpose of applying such
knowledge toward
improving an organization’s
effectiveness.
4

Goals of Studying OB






Describe: systematically- how people
behave under a variety conditions.
Understand: why do people behave as they
do
Predict : which employee might be
productive or might be disruptive
Control : some human activity at work
5

Key Elements of OB
People
• Individual
• Groups

Environment
• Government
• Competition
• Society

Structure
• Jobs
• Relationships

Technology
• Internet
• Machinery
• Computer software &
hardware
6

Fundamental Concept
NATURE OF PEOPLE
• Individual differences
• Perception
• A whole person
• Motivated behavior
• Desire for involvement
• Value of the person

NATURE OF
ORGANIZATION
• Social system
• Mutual interest

Nature of the People

INDIVIDUAL
DIFFERENCES
Each person is
different from
others

Called “Law of
individual
differences”

Manager must treat
them differently as
a different person
to get the highest
level of motivation
among the workers

Nature of the People (cont..)

PERCEPTION
People
have a
unique
way to
see,
organize
and
interpret
things

People look at the world differently for variety
reasons:

Different
personalities

Different
needs

Past
experience

Social
surrounding

Nature of the People (cont..)
3. WHOLE PERSON:
Person cannot separate from his/ her skills,
knowledge….etc. – inseparable from their life
at home.
Emotional conditions are not separated from
physical conditions
People function as total human beings

Nature of the People (cont..)
4. MOTIVATED BEHAVIOR:
Behavior in a person is caused by certain
reasons / causes.
The action taken by individual- to fulfill
his/her current needs and wants.
Motivation is an essential element to the
successful operation of an organization.

Nature of the People (cont..)
5. DESIRE OF INVOLVEMENT:
 People wish to feel good about themselves
 Believe in someone capabilities to perform task.
6. VALUE OF THE PERSON:
 Human want to treated with respect and dignity
 Every job- people who do it with their unique
aspirations and abilities,- should earn the respect
and recognition by others

Nature of Organization
SOCIAL SYSTEM

MUTUAL INTEREST

• Activities in
organization, control
by social laws and
psychological laws
• There are formal and
informal social system
• Dynamic, not static.

• Organization need
people, people need
organization
• Mutual interaction
between people and
organization will lead
to both being able to
achieve what we aim
for our own.

Evolution of OB
1.
-

The Human Relations Movement (1930s)
Workers union activities (CB) led the managers looking for new ways to handle employees: improve working conditions
Behavioral scientists

2. The Total Quality Management Movement (TQM)
• Organization dedicated to training, continuous improvement, customer satisfaction
• TQM: products & services quality cant continuously improved...
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