Organizational Change Part III

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Judith Andre
University Of Phoenix
HCS-587 Creating Change Within an Organization
Professor John Istvan

Organizational change is a process that is often overwhelming for the many people that is involved in the process. When involve in the change process it is not often received well at times by those in the concerned area of change in the organization. Monitoring and Evaluating patients and staff members will need to be ongoing process for organizational leaders during the proposed change implementation. The constant monitoring is imperative to the success and obtaining preferred outcomes. While monitoring the changes and process phase this will enable leadership to determine if the goal have been achieved or the need to re-evaluate the proposed plan. When changing any aspect of the health care delivery process it can be a very difficult task to bear, because any changes made towards any new technology may be challenging for the staff and patients. Involving the staff and employees with their input to the change process is a big issue, because this will improve the chances of executing the implementation and processes successfully. Effectiveness of the Organizational Change

The change to the check-in process and the overall effectiveness requires a team effort from everyone from involve. Management must be willing to review the current policies and procedures for checking in and out at Jackson Park Clinic. Clinical data will be reviewed to determine the number of patients that arrive to the clinic each day. These numbers will help evaluate how much equipment and staff members will be needed before the change takes place. When determining the effectiveness of the change leadership must review procedures and policies after implementation of the change. This review will ensure that processes are ready and this allow leadership to make any changes necessary based on the result of the feedback given concerning the change. It is critical in receiving feedback from all staff associates in regards to how the process is being evaluated. In evaluating the process, this will allow leadership to take a closer look to see if staff are following procedures properly or if any modifications are needed immediately. Outcome Measurement Strategies

An outcome is a test that will determine the effectiveness of an organization during the implementation process. Measurement, Evaluations and Follow-ups are the main factors being utilized to determine how effective the outcome will be. "Surveys is a great strategy and tool that will be used to gather data to measure patient satisfaction scores (Anderson,2010 p g. 222).The surveys will address many areas pertaining to the services rendered at the clinic when they arrive at the clinic to see their provider. This will give patients the opportunity to discuss what the service was like and how well the check-in and out process was working during their visit. There will be specific survey questions addressing the patient's experience before the implementation of the electronic device and their experience after the device have been implemented. Ensuring all patient's demographic information is properly imputed into the system effectively is another important feature in the implementation process and this will impact the success of the proposed change. Measuring Quality, Cost, and Satisfaction

Cost, quality, and patient satisfaction are extremely important when measuring the effectiveness of the electronic in and out process at Jackson Park Clinic. Measuring the quality and the success of the change is another effective way in collecting data from patients. Surveys will assist in this measurement by retrieving information from the patients regarding their satisfaction involving the new process. Inquiring about the service each patient received after the implementation change is also another main factor. The cost...
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