process matrix

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For my process design matrix I chose a financial consulting service and a fitness product that I am familiar with. For my financial services I have a dedicated team that I assign different projects and tasks to. I try to ensure that our service it above average in quality and time frames. To ensure this I keep a continuously updated roster of files and agents that I assign new and specifically tough deals to. If I know of an incoming file I can pre schedule to audit the file and do my research on which agent has the appropriate experience and time to commit. Once this is done we interview the client with the agent to ensure a good working relationship will ensue. As the project moves forward I manage the agent’s expectations and commitments to the client and provide all the assistance the agent may need. Often times we assign an assistant to make the process move along smoother and meet our commitments. We have obviously no inventory other than human resources and this provides the quality of our service which is the measure of success and quality.

The product I chose is a fitness product I am familiar with, Core 46. The product has been through 4 years of design and research work. The tooling and manufacturing has been researched and committed to through another year of work and testing. We are nearing the final design stage and upon completion we will require the manufacturing facility to commit to no less than 100,000 units per month. This will not be near our order demands which will require us to contract with no less than a total of 4 manufacturing facilities in different strategic locations. The quality focus will be nearly guaranteed as the individual pieces will be made from a mold that is already going through extensive quality testing. Upon completion of the mold making we will order a total of 4 sets to be sent to the 4 manufacturing facilities. All manufacturing will be done on a Just In Time (JIT) basis. We...
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