Technology and Health Care Paper

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Technology and Health Care Paper
Eugenia Washington
HCS/531 Health Care Organization and Delivery System
August 11, 2014
Tracey Lane

The product that I chose to use is the virtual physician visit. This visit would be structured to finance standard care for any patient with trivial sicknesses.Patients would be able to log onto a specified website where they would be able to openly communicate with a physician. After logging in and connecting with a physician, the patient would be able to communicate the symptoms that they are experiencing to the physician via instant messaging or leaving an email and waiting until a physician can respond to their concerns. This will allow the physician to make a diagnosis and send a prescription to the patient’s pharmacy if needed or provide the patient with specific instructions for care.

If it is determined that the symptoms are more serious than the patient expected, it may be required that they go to a local hospital or urgent care to be assessed to ensure that it is nothing more serious than anticipated. This way, if the physician is unsure, the patient s not placed in grave danger for anything further to take place. The service is cost effective and paid online with a patient’s credit card which is initially less expensive than a doctor’s office visit in most cases and gives consumers around-the-clock care without having to leave their jobs or homes. Not only is it cheaper but it is more convenient. According to Robert L. Smith, Virtual care is a form of communication whose time has come and can be instrumental in fixing our current state of affairs within the health care system. (Galewitz, 2012).

Some insurance companies like United Health and Cigna are embracing the product. It is also being utilized by large employers, as a means of reducing costs and getting employees back on their feet sooner. (Galewitz, 2012). The examination is not as expensive as a normal routine drop in and some concerns have been raised regarding the care being received. The American Academy of Family Physicians raises some concern about the cost of a virtual visit, typically around $40 to $45, and the possibility of a patient not getting what he or she pays for. (Galewitz, 2012). Some think that if the patient is not familiar with the physician taking the case, the patient could be setting himself up to get receive improper care. One physician expresses that Telemedicine has the potential to improve quality of care by allowing clinicians in one “control center” to monitor, consult and even care for and perform procedures on patients in multiple locations. (Chen, 2010).

Videoconferencing is very popular but using video for virtual care is not as easy as one may assume. The connection has to be very trustworthy and there has to be HIPPA compliance to ensure that the patient medical information is well protected. It’s evident that virtual visits would not do everything that a physician in person would do but on average a primary physician sees a patient for ten to fifteen minutes maybe after a patient has waited for forty five minutes to an hour or even longer. Virtual doctor visits cut out the waiting period making the visit a short one. It is convenient for both the physician and the patient in some way. Connecting people to care in rural areas is a classic use case where a video visit is much more convenient than an in-person one, but it’s far from the only such case. (Comstock, 2013). A virtual visit gives the physician the ability to take specific vitals such as a patient’s blood pressure, their heartbeat and to look into their ear as well as use a virtual pen to interpret or explain what’s on a patients chart from previous visits. The technology used can have a great affect on the quality of care. When a physician is able to see the patient and vice versa, it gives some comfort to them both. This is a huge part of diagnosing the patient. Certain symptoms are...
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