Understanding the Benefits of Information and Communication Technology to Private Businesses in Jamaica

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Understanding the benefits of Information and Communication Technology to Private Businesses in Jamaica

Shavonae Johnson ID# 0900724
Stephen Clarke 0901750

University of Technology, Jamaica
Research Methodology, Semester 2
Mr. F. Vassel
March 11, 2013

This study was conceptualized for the reason that there is a need for private businesses to incorporate Information and Communication Technology (ICT) within their organizations. In this Information age, investment in ICT is critical to business survival, economic and social development. As such, the Minister of Science, Technology, Energy and Mining, Hon. Phillip Paulwell, is encouraging members of the private sector to partner with the Government for the construction of office space, in the ICT sector.

ICT is one area of the sector plans that form the basis for Vision 2030 Jamaica. The plan outlines strategic frame-works and action plans. One strategy speaks to encouraging public and private sector partnerships to establish Internet connectivity and access. Such a strategy would be carried out by promoting the formation of cybercentres by private entities to facilitate business growth, job distribution and creation across the country (Task Force, 2009). The Jamaican Government is actively seeking opportunities for private partnership to develop additional ICT space to meet growing demand. “With the current expansion rate and projected growth of the ICT sector, it is expected that 5,000 jobs will be created over the next three years” (S.F. Abrahams, 2012).

Problem Statement
Information and Communication Technology is a fast growing sector around the world today and many opportunities are out there for private business owners to take advantage of. However, there is a great need for private businesses to incorporate ICT within their organizations. Purpose

The purpose of this paper is to understand the benefits that Information and Communication Technology (ICT) have on private businesses in Jamaica and how it will aid in the development of these organizations. Research Questions/ Sub-topics

1. The development of ICT in Jamaica.
2. What level of knowledge do private businesses have about Information and Communication Technology (ICT)? 3. To what extent will private businesses benefit from incorporating Information and Communication Technology (ICT) in their organizations? 4. What are the opportunities for Information and Communication Technology (ICT) to facilitate the private businesses’ contribution to the country’s development? 5. What are some of the challenges that private businesses may face with regards to Information and Communication Technology? Significance

The significance of this study is to find out ways in which private business owners in Jamaica may use ICT to aid in the maintenance, growth and development of their companies. The main beneficiaries from this research are private businesses that incorporate or will incorporate Information and Communication Technology, as well as those that know nothing about ICT. With the inclusion of technology to these businesses, they will thrive and owners will be pleased.

Key Definitions
* Information and Communication Technology - the study or business of developing and using technology to process information and aid communications. (Webopedia, 2013) * Private Business - a company owned either by non-governmental organizations or by a relatively small number of shareholders or company members. (Wikipedia, 2013) * Vision 2030 Jamaica - a 21-year plan based on a vision to make ‘Jamaica the place of choice to live, work, raise families, and do business. (Construction Task Force, 2009) * Cybercentre - a place that offers computer and internet services to people, companies, and organizations. (Cambridge Dictionaries Online, 2013)

Literature Review
Information and Communication Technology (ICT) is widely acknowledged as an important resource...
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